Privacy Policy

Effective Date: November 2, 2025
Last Updated: November 2, 2025

1. Introduction

Indri Ariadna Course (“we,” “us,” “our,” or “Company”) operates courses.indriariadna.com (the “Website”). We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you visit our Website, use our services, enroll in courses, and interact with us.

Please read this Privacy Policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Registration & Account Information:

  • First Name and Last Name
  • Username
  • Email Address
  • Password (encrypted)
  • Phone Number
  • Address (optional)
  • Profile Picture (optional)

Payment Information:

  • Transaction history
  • Order details
  • Payment method information (processed through Midtrans)

Note: We do NOT store credit card numbers directly. All payment processing is handled securely by Midtrans, our payment gateway provider.

Course Interaction:

  • Course enrollment records
  • Course completion status
  • Quiz/assignment submissions
  • Progress tracking data
  • Downloaded materials
  • Video watching history
  • Certificates earned

Communication:

  • Messages to our support team
  • Inquiries and feedback
  • Support tickets

2.2 Information Collected Automatically

Technical Information:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent
  • Referral source

Cookies & Tracking:

  • Session cookies (for functionality)
  • Preference cookies (to remember your settings)
  • Analytics data (for service improvement)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Core Service Delivery

  • Creating and managing your student account
  • Enrolling you in courses
  • Providing access to course materials and videos
  • Processing course assignments and quizzes
  • Issuing certificates upon completion

3.2 Payment & Billing

  • Processing your payments through Midtrans
  • Managing transactions and refunds
  • Sending invoices and payment confirmations
  • Preventing fraud and unauthorized transactions

3.3 Course & Learning Analytics

  • Tracking your learning progress
  • Monitoring course completion
  • Analyzing your video watching history
  • Tutor monitoring of student activity (for course administration and support)
  • Generating learning reports
  • Improving course content based on student engagement

3.4 Communication

  • Sending you course updates and announcements
  • Notifying you of new course releases
  • Responding to your support inquiries
  • Sending marketing emails (through SendFox) about new courses, special offers, and platform updates

You can opt-out of marketing emails at any time via the unsubscribe link in emails.

3.5 Service Improvement

  • Analyzing Website performance
  • Understanding user behavior and preferences
  • Improving our platform and services
  • Developing new features
  • Quality assurance and testing

3.6 Legal & Security

  • Complying with applicable laws and regulations
  • Protecting against fraud and illegal activity
  • Enforcing our Terms of Service
  • Protecting the rights and safety of our users and the Company

4. How We Share Your Information

4.1 Third-Party Service Providers

We share information with the following third parties who assist us in operating our Website and providing services:

Payment Processing:

  • Midtrans – Processes all payments and transactions securely
  • Your transaction data is shared with Midtrans only for payment processing

Email Marketing:

  • SendFox – Manages our email campaigns and newsletters
  • Your email address is shared for course updates and marketing communications

Hosting & Infrastructure:

  • Hawkhost – Hosts our Website and maintains platform infrastructure
  • Technical data necessary for Website operation

Course Platform:

  • Tutor LMS – Learning management system that processes course data, tracking, and student progress
  • WooCommerce – E-commerce platform for course sales

4.2 Tutors & Instructors

When enrolled in a course, your basic information (name, email, phone number if provided) and learning activity may be shared with the course tutor/instructor for:

  • Course administration
  • Student support
  • Progress monitoring
  • Grading and feedback

4.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect against fraud or security threats
  • Protect the safety and rights of our users or the Company

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.5 With Your Consent

We will not share your information for purposes other than those stated in this Privacy Policy without obtaining your explicit consent.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encrypted Connections: Our Website uses SSL/TLS encryption to protect data in transit
  • Secure Password Storage: Passwords are encrypted and never stored in plain text
  • Access Controls: Only authorized personnel have access to personal information
  • Secure Payment Processing: All payment information is processed through Midtrans’ secure gateway
  • Regular Security Audits: We maintain security practices to protect against vulnerabilities

5.2 Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your password and account credentials.

6. Your Privacy Rights & Choices

6.1 Access & Portability

You have the right to request access to the personal information we hold about you. You can:

  • Request a copy of your personal data
  • Download your course completion certificates
  • View your transaction history in your account dashboard

6.2 Correction & Updates

You can update or correct your personal information at any time by:

6.3 Opt-Out of Marketing Communications

You can opt-out of promotional emails by:

  • Clicking the “Unsubscribe” link at the bottom of marketing emails
  • Contacting us at indri@indriariadna.com to request removal from our mailing list

6.4 Account Deletion

You have the right to request deletion of your account. Upon account deletion:

  • Your personal information will be deleted from our active database
  • Your course progress and certificates will be archived for record-keeping (if required by law)
  • Your payment history will be retained for tax and legal compliance purposes

To request account deletion, contact: indri@indriariadna.com

6.5 Data Retention

  • Active Accounts: Information is retained while your account is active and for 1 year after account deletion or last login
  • Transaction Records: Payment information is retained for 7 years for tax and legal compliance
  • Course Records: Completion certificates and learning records may be retained indefinitely for credential verification
  • Automatic Deletion: Unused accounts may be deleted after 3 years of inactivity

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and enhance your experience on our Website.

7.2 Types of Cookies We Use

Essential Cookies:

  • Required for Website functionality (login, session management)
  • Cannot be disabled without affecting Website operation

Preference Cookies:

  • Remember your preferences and settings
  • Enhance user experience

Functional Cookies:

  • Enable course features and interactions
  • Track your learning progress

7.3 Managing Cookies

Most browsers allow you to control cookies through settings. You can:

  • Accept or reject cookies
  • Delete existing cookies
  • Set your browser to warn you before accepting cookies

Note: Disabling essential cookies may affect your ability to access certain features of our Website.

8. Children’s Privacy

Our Website and services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

For children 13-18, parental consent is recommended before using our services.

9. International Users

Our Website is based in Indonesia and subject to Indonesian law. If you access our Website from outside Indonesia, you acknowledge that your information may be transferred to, stored in, and processed in Indonesia and other countries where our service providers operate.

By using our Website, you consent to such transfer and processing.

10. Third-Party Links

Our Website may contain links to third-party websites and services (including Midtrans, SendFox, WooCommerce, etc.). This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party services before providing your information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request what personal information we collect about you
  • Right to Delete: Request deletion of your personal information (with limited exceptions)
  • Right to Opt-Out: Opt-out of the sale of your personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact: indri@indriariadna.com

12. GDPR Compliance (EU Users)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request access to your personal data
  • Right to Rectification: Correct inaccurate information
  • Right to Erasure: Request deletion of your data (“Right to be Forgotten”)
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Request your data in a portable format
  • Right to Object: Object to certain data processing
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

Our legal basis for processing your information is:

  • Performance of Contract: Processing necessary to provide course services
  • Legitimate Interests: Improving our services and preventing fraud
  • Legal Compliance: Meeting legal and regulatory obligations
  • Your Consent: For marketing communications (which you can revoke anytime)

To exercise these rights, contact: indri@indriariadna.com

13. Data Processing Agreement

For users subject to GDPR, we act as a Data Controller for your personal information. Our third-party service providers (Midtrans, SendFox, Hawkhost, WooCommerce, Tutor LMS) act as Data Processors under appropriate Data Processing Agreements.

14. Contact Us & Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: indri@indriariadna.com
Website: https://courses.indriariadna.com

We will respond to your inquiry within 30 days.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will:

  • Post the updated Privacy Policy on our Website
  • Update the “Last Updated” date at the top of this document
  • Notify you via email if the changes materially affect your rights

Your continued use of our Website following notification of changes constitutes your acceptance of the updated Privacy Policy.

16. Additional Information for Students

16.1 Your Course Data

Your course enrollment, progress, and completion data are important to us. We use this information to:

  • Provide you with appropriate course materials
  • Track your learning journey
  • Allow tutors to provide support
  • Issue certificates when you complete courses
  • Improve our courses based on student needs

16.2 Video & Material Downloads

When you access course videos or download materials:

  • We track which videos you’ve watched and download history
  • This helps us understand course effectiveness
  • Tutors may review this data to support your learning
  • Your video watching data is not shared publicly

16.3 Assessment & Feedback

Your quiz results, assignments, and feedback from tutors are:

  • Private and visible only to you and the tutor
  • Retained in your account for future reference
  • Not shared with other students
  • Used to improve course content and teaching methods

16.4 Your Rights as a Student

You have the right to:

  • Access all your course materials anytime
  • Download your certificates
  • Request a copy of your learning records
  • Ask your tutor any questions about your progress
  • Withdraw from a course (subject to our Terms of Service)
  • Request your data in a portable format

16.5 Refund & Withdrawal

If you request a refund or withdraw from a course:

  • Your course access may be revoked
  • Your learning records will still be available to you
  • Your payment records will be retained for accounting purposes
  • Refunds are processed through Midtrans

17. Summary of Key Points

✓ We collect information necessary to provide courses and process payments
✓ Your payment information is processed securely by Midtrans
✓ We use email marketing (SendFox) but you can opt-out anytime
✓ Tutors can view your course activity for support and monitoring
✓ You can access, update, or delete your information anytime
✓ We use SSL encryption to protect your data
✓ We comply with Indonesian law and respect GDPR/CCPA for applicable users
✓ We retain your data for tax/legal purposes, but you can request deletion

Questions? Contact us at indri@indriariadna.com

This Privacy Policy is provided for informational purposes. For legal advice, please consult with a legal professional.